Chaport Pro

Live chat and chatbots on WordPress

Chaport Pro is a paid plan for Chaport’s live chat and chatbot service. The WordPress extension adds a chat widget to your website and connects user conversations with the Chaport workspace, where operators can handle messages from site chat, Facebook, Telegram, Viber, and email.

Chatbots can answer common questions, provide information, and collect visitor details. When a request needs personal assistance, a bot can transfer the conversation to a live operator. Teams can use targeted auto-invitations to start chats according to specified rules, and a pre-chat form can collect details or run a short survey.

Routing and team work

Assignment rules can direct chats to operators or teams based on conditions such as language, page URL, visitor location, or message text. Operators can invite a colleague into a conversation or join an existing chat. Teams can be organized by role, such as Support, Sales, or Marketing.

• Review visitor details, the pages they browse, and typing insights while a chat is in progress.
• Find previous conversations by visitor name, email, phone number, notes, or message text.
• Use saved replies for common questions, leave internal notes, and send chat transcripts by email.
• Receive offline messages, and get new-message notifications through desktop, browser, mobile, or email.
• Share documents, use read receipts, send a direct chat link, or block unwanted users with the Ban option.

Widget, apps, and connections

Customize the mobile-friendly widget’s colors, background, position, and other settings. The multilingual widget can switch to a visitor’s preferred language. Operators can use desktop applications for macOS and Windows or mobile applications for iOS and Android. Reports cover served and missed chats and operator online time.

Chaport connects with other utilities through its API or Zapier. Collected data can be transferred to a CRM, email service, task manager, or another connected system.

Operator plans

The listed plans are Free, Pro, and Unlimited. Free is listed for two operators, Chaport Pro for four, and Chaport Unlimited for an unlimited number of operators.

Installation and setup

Create a Chaport account, install and activate the WordPress plugin, then open its settings. Enter the account’s app ID to connect the widget. If you plan to use the Chaport JavaScript API, use the installation code instead. Save the settings and check that the chat widget appears on your website.

In your account, configure operators and teams, adjust the widget, and create any auto-invitations or chatbot scenarios you need. Set assignment rules and prepare pre-chat questions before inviting visitors to start conversations.