Echo Knowledge Base Pro

Echo Knowledge Base Pro adds tools for organizing WordPress documentation, controlling access, and helping readers find information. Create unlimited knowledge bases for various products, departments, or audiences, each with its own articles, categories, and tags. Import or export articles and categories as CSV or XML for migration or backup. Articles can also link to PDFs, videos, external documentation, and other resources.

Manage access and feedback

Content Protection, also called Access Manager, restricts documentation to selected users, groups, WordPress roles, or custom permissions. AI Chat access can be set for everyone, logged-in users, or selected roles, with separate rules for each chat location. Pro also includes article upvotes and downvotes, feedback forms, and feedback buttons for AI responses.

Help readers find answers

Advanced Search can highlight keywords on article pages, filter searches by category, and add helper text or links below the search bar. Styling controls let you adjust the search box. Search analytics display popular queries and searches with no results, helping you spot documentation gaps.

AI Smart Search can show results in a dialog with configurable sections such as an AI Answer, Matching Articles, Step-by-Step Instructions, Related Keywords, Glossary Terms, and Helpful Tips. You can also embed it with a shortcode. Search results can include relevant articles and an Ask AI option for exploring the query further.

Review and extend your content

AI Content Analysis provides tag analysis, readability scoring, and content gap analysis, with recommendations for improving articles. Article traffic can help you prioritize what to review. AI Quiz Generation creates drafts from knowledge base articles; edit the title, introduction, questions, answers, and explanations before publishing.

AI features can use pages, posts, and custom post types in addition to knowledge base articles. Upload PDFs and convert them into knowledge base articles, with optional AI formatting to organize the text into headings, lists, and paragraphs. You can also convert PDFs into AI training notes. Pro includes email notifications for AI insights and Human Agent Handoff, which lets users escalate from AI to your support team.

Set up the Pro tools you need

Create a knowledge base, organize its articles, categories, and tags, then enable the Pro features that fit your workflow. To use AI features, configure an OpenAI API key or supported Google Gemini models in Knowledge Base options and choose the features to enable.