LiveChat Business

WordPress chat with visitor context

LiveChat Business and Enterprise are paid plans that add a real-time chat widget to a WordPress website. Support and sales teams can answer questions as people view a blog, online shop, or service business. The widget can also send personalized messages, collect leads, and act as a contact form when agents are offline. Offline messages are stored for follow-up.

The widget works with WordPress themes and templates without custom modifications. Add it across a website and tailor its appearance to match the brand. For ecommerce conversations, it works with WooCommerce, BigCommerce for WordPress, and Ecwid.

Bring browsing activity into conversations

Agents can see pages viewed, referral sources, and products being browsed in real time. Teams can use that activity to send targeted messages or chat invitations, such as greetings for returning visitors and prompts on pricing or checkout pages.

• View cart contents for upsell and cross-sell opportunities, send cart recovery messages, and provide proactive support.
• Review visitor profiles with past chat history, location, and behavior, then connect with CRM utilities for more personalized support.
• Use saved replies for common questions and see what clients are typing before they send a message.

Connect conversations with team workflows

LiveChat can connect with HelpDesk to bring live chat, email, and tickets into one process. Conversations can become tickets and be tracked through resolution. Reporting and analytics provide information about sales, chat satisfaction, and response times.

Other integrations include HubSpot CRM, Salesforce, Zendesk, WhatsApp, Facebook Messenger, Instagram, Mailchimp, Google Analytics, and Slack. These connections support workflows across customer relationships, marketing, social messaging, and team activity.

Use LiveChat across websites and devices

Multisite support lets you add LiveChat to multiple WordPress websites without extra charges. Customize the widget for individual pages or use a consistent presentation across the network. Teams can use the LiveChat mobile apps for iOS and Android, as well as browser-based and Windows or macOS desktop applications.

Install and connect an account

Install and activate the LiveChat add-on on your WordPress website. During setup, sign in to an existing LiveChat account or create one. An account is required, and a free trial is available without a credit card. After connecting the extension, sign in through the web, desktop, or mobile app, customize the widget, configure automated greetings, and begin chatting with visitors.