UserFeedback Pro

Ask visitors about their experience

UserFeedback Pro adds surveys to WordPress so you can ask visitors about products, content, capabilities, branding, or a recent purchase. Analytics record activity; survey responses let visitors explain what they think and why they acted, giving you context to consider when improving the website.

Choose a template, tailor the questions, and set up the survey widget without coding. It can appear automatically on your site when and where you want to collect responses.

Build surveys around your questions

Create unlimited surveys with unlimited questions in each. More than 20 prebuilt templates cover common feedback tasks, including Net Promoter Score (NPS) surveys. You can also create custom polls or separate surveys for a product, selected post, recent purchaser, or another audience.

Question formats include ratings and scales, star ratings, checkboxes, radio buttons, and text boxes for open feedback. Add a comment box after an answer to ask why a user chose it.

Choose where and when to ask

Show surveys across your site or target selected pages, such as posts or product content. Device targeting lets you focus on mobile, desktop, or tablet visitors. Additional targeting settings include URL or cookie rules, date and time schedules, and country restrictions. Conditional logic can help shape the survey experience around visitor responses.

Review responses and follow up

View feedback and results in real time from the WordPress Dashboard. NPS reports group results into passives, promoters, and detractors. Instant notifications alert your team when someone completes a survey, so you can follow up while a response is timely.

Heatmaps show where visitors click and focus, with device and UTM filtering to help you examine activity by context. Export survey data as a CSV for offline analysis, or use AI Summaries to condense written feedback into actionable insights.

Customize the visitor experience

Add your logo and colors, customize the thank-you message, or redirect respondents to a specific page after they finish. Shortcodes let you embed a survey on a page or in a pop-up to collect feedback in context.