Joinchat Premium

Joinchat adds a customizable floating contact button to a WordPress site. On mobile, the button opens WhatsApp; on desktop, it launches WhatsApp Desktop or WhatsApp Web, where users can continue the conversation or scan a QR code. Visitors start the chat, and a pre-loaded message can include context such as the page, product, price or discount they were viewing.

Joinchat Premium and Joinchat AI are paid editions with separate capabilities. Premium adds controls for button visibility, contact channels and team schedules. Joinchat AI adds an agent trained on the FAQs and site content you provide, with the tone and knowledge you define.

Set where the button appears and how visitors reach you

Country-based rules display or hide the button for visitors in selected countries. Add Telegram, Facebook Messenger, phone calls and other support channels to the same widget so visitors can choose how to contact your business.

Settings can vary by post, page, product, custom post type, and tag or category archive. For each, configure the WhatsApp number, call to action, start message and visibility. A notification balloon can draw attention to the button.

Match chat assignments to agent availability

Multi-agent schedules let you assign chats according to each agent's working hours. When no agents are online, set an alternative call to action for visitors.

Guide visitors through a chat or answer with AI

Chat Funnel makes guided conversational flows to qualify and capture leads, including when nobody is available at a desk. Joinchat AI uses the FAQs and website content you provide to answer user questions, with the tone and knowledge you define.

Give the first message useful context

Rich Chat lets you create multiple chat bubbles with links, buttons, pictures or text. Use them to welcome visitors, offer help or present a promotion before they open a conversation.

Customize the pre-loaded WhatsApp message and use dynamic variables to add context about the page or product that led to the chat. You can also write opt-in text that explains the conditions for contacting your business. Make consent mandatory and disable contact until the visitor accepts.

Configure the WordPress chat experience

Install Joinchat, set the WhatsApp contact details and default call to action, then configure its appearance and visibility. Add Premium settings such as country rules, support channels, agent schedules or Chat Funnel as needed. To use Joinchat AI, provide the relevant FAQs and website content, then define the agent's tone and knowledge before making it available to visitors.